Shipping and Returns

 

Domestic Shipping

CardMakers provides reliable domestic shipping within the US. Standard shipping times typically range from 15-20 business days. Expedited shipping options are available for a faster delivery experience.

Order Processing:

Orders are processed within 2 business days of payment confirmation. A confirmation email will be sent once your order has been processed and shipped.

Tracking Information

  • Return Policy
    •

    If you are not completely satisfied with your purchase, CardMakers accepts returns within 3 days of receiving your order. To initiate a return, please contact our customer support team through the "Contact Us" section on our website.

  • Return Eligibility
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    To be eligible for a return, the item must meet at least one the following criteria:

    1. The decks are damaged and are not usable.
    2. The printing quality is low, and the information on cards is not readable.
    3. The order is incomplete (partial refund).
    4. The order never arrived.
    5. The order arrived past the expected date (partial refund).
    6. The QR code is not working (partial refund).
    7. The decks are damaged, but I can still use them (partial refund).

    Refund Process

    Upon receiving the returned item and verifying its condition, we will process your refund. Please note that shipping costs are non-refundable, and return shipping fees are the responsibility of the customer.

    • Damaged or Defective Items:

    If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or issue a refund, covering any associated shipping costs.

    Upon shipment, a tracking number will be provided via email, allowing you to monitor the progress of your delivery.

    For any questions or concerns regarding our shipping and returns policy, please reach out to our customer support team through the "Contact Us" section on our website. We are dedicated to ensuring your satisfaction and providing assistance with any inquiries you may have.


    Thank you for choosing CardMakers! We appreciate your support and look forward to delivering a seamless experience for all your trading card needs.