FAQ's
CardMakers - Frequently Asked Questions (FAQ's)
1. What is CardMakers?
CardMakers is a leading trading card design company dedicated to crafting high-quality and unique custom trading card sets for various themes and interests, We redefine the art of marketing through the power of connection.
We infuse creativity and innovation into every custom trading card and deck we craft, providing our clients with a unique tool to showcase their products, services, or anything that comes to mind!
2. How can I purchase CardMakers trading cards?
You can purchase CardMakers trading cards directly through our online store on our official website. Simply browse through the available templates, fill in your order information, and proceed to checkout.
If you cannot find the design template that you like, feel free to submit your custom design request following this link.
3 Can I customize trading cards for special events or promotions?
Absolutely! CardMakers offers customization services for special events, promotions, or unique projects. The process is simple: customers first choose a template, and then fill out the requested order information. Our dedicated team will then reach out to continue communication and gather all necessary assets via email to bring your custom trading card vision to life.
If you are looking for something unique outside of our available templates, please, fill up this custom design request form and we'll help you make your ideas come true.
4 What if I did not find any template I liked?
You can request your unique custom trading card design clicking here.
5 What are the specifications for CardMakers trading cards?
Our standard specifications include:
- Type: Poker-sized custom cards
- Dimensions: 63mm x 88mm, 2.48" x 3.46"
- Material: S30 (FSC-certified) professional standard card stock with blue core (smooth finish)
- Printing: Full-color print
- Corners: Rounded Corners
- Finish: Regular Card Finish
- Packaging options (per deck): Shrink-wrapped (default), Plain white tuck box, Custom tuck box,
- Box Printed: Outside
6 Are there more card options for type, dimensions, materials, etc?
We have more than 100 options to customize your deck, to get more options click here
7 How often does CardMakers release new templates?
We strive to bring fresh and exciting designs to our customers regularly. New templates and categories are typically released every 2 weeks, and we announce them on our website and social media channels.
8 Do you offer international shipping?
Yes, CardMakers provides international shipping to reach trading cards lovers worldwide. Shipping costs and delivery times may vary depending on your location. Please refer to our shipping policy for more details.
9 Can I suggest a theme for a future CardMakers collection?
Absolutely! We love hearing from our community. Feel free to share your ideas and suggestions for themes via our contact plugin. We appreciate your input
10 Are there any discounts or promotions available?
CardMakers occasionally runs promotions and offers discounts on selected products. Keep an eye on our website and social media channels for the latest updates on special deals and discounts.
11 How can I contact CardMakers customer support?
You can reach our customer support team through the "Contact Us" section on our website. We are here to assist you with any inquiries, concerns, or feedback you may have.
12 I have an issue with my order, what should I do?
If you encounter any issues with your order, we apologize for any inconvenience. Please reach out to our customer support team immediately. Provide your order number and a detailed description of the issue you're facing. Our dedicated support team will promptly assist you in resolving the problem and ensuring your satisfaction.
13 Something is wrong with your website, I cannot complete the checkout. What should I do?
We apologize for any inconvenience you're experiencing while using our website. If you're having trouble completing the checkout process, please try the following steps:
- Clear Your Browser Cache: Clear your browser's cache and cookies to ensure a clean browsing session.
- Use a Different Browser: Try using a different web browser to see if the issue persists.
- Check Internet Connection: Ensure a stable internet connection to prevent disruptions during the checkout process.
- Update Browser: Make sure your browser is up-to-date as outdated versions may cause compatibility issues.
If the problem persists, please contact our technical support team
14 Can you explain the difference between design variations and the number of cards per deck?
Certainly! The design variations refer to the different visual themes or styles available for your custom trading cards. Each design variation offers a unique aesthetic, allowing you to choose the one that best suits your preferences.
On the other hand, the number of cards per deck indicates how many individual cards are included in a single set. For instance, if you order a deck with 20 cards, you can choose to have all cards with the same design or mix multiple design variations within that set. This flexibility allows you to customize your deck according to your preferences, making each set unique. If you have specific design or quantity preferences, feel free to mention them during the customization process or contact our support team for personalized assistance.